Digital Shift in the Utilities Sector

Client Overview

Our client is a national waste management utility responsible for the public sewerage system — covering wastewater collection, treatment and safe disposal. Their operations protect public health and the environment, which means every workflow has to be reliable, auditable, and compliant.

Challenges Faced

• Manual, paper-driven processes were resource-intensive and slowed turnaround on routine operations.
• Fragmented IT systems across departments made it hard to share data and report on the business holistically.
• Rigid infrastructure meant rolling out a new form or process always involved a heavy IT project.

Our Work

Bellfield Star delivered a portfolio of customised applications on a unified low-code platform, each tackling a specific operational area while sharing a single underlying database:

• Insurance claims management — digital intake, assessment and settlement tracking.
• Desludging management — scheduling, routing and reporting for sewerage desludging operations.
• Laboratory management — sample tracking, test results and quality reporting for the water testing labs.
• Customer inquiry management — centralised inbound case handling across the customer touchpoints.

Our Value

Sixteen previously siloed departments now operate on a single integrated platform, backed by one Oracle database. The result is consistent data across the organisation, faster cross-departmental handoffs, and an architecture that lets the utility roll out new processes with much less IT involvement than before.